Issue: Solis Hybrid Inverters generate a "CAN Failure" or "No Battery" alarm when connected to US2000C or US3000C Pylon batteries.
SolisCloud Alarm

m.ginlong.com or pv.ginlong.com

Solution 1: Change the cable to the updated version provided by your distributor
Solution 2: Alter the current cable to the pinout seen below
SN of RJ 45 Cable -
WIOSCAN30RJ1 (new version)
WIOSCAN35RJ3 (old version)
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article