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Solis Academy
Submit a ticket
English
English
Croatian
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Portuguese/Portugal
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Plant ID SolisCloud or Serial Number of Product
*
Permission to update Firmware
*
Choose...
Yes
No
Anything connected to BackUp Port (When not a Hybrid inverter please select NO)
*
Choose...
Yes
No
Permission to change setting in SolisCloud
*
Choose...
Yes
No
Product Type
*
Choose...
PV Inverter
Monitoring Platform
Data Logging Device
Export Power Manager
Design Tool
Warranty
Wind Inverter
External Meter
DRM
Unknown
Country
*
Choose...
UK
Albania
Andorra
Armenia
Austria
Azerbaijan
India
Netherlands
Spain
Poland
Australia
Belgium
Belgium French
Belarus
Bosnia and Herzegovina
Brazil
Bulgaria
中国 China
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
French Overseas Territories
Georgia
Germany
Greece
Hungary
Ireland
Iceland
Italy
Israel
Korea
Lithuania
Malaysia
Maldives
Montenegro
North Macedonia
Norway
Pakistan
Phillipines
Portugal
Romania
Serbia
Sri Lanka
Southeast Asia
Singapore
Slovak Republic
Slovenia
South Africa
Sweden
Switzerland
Turkey
UAE
Ukraine
Vietnam
European Country Not Listed
United States
Mexico
Indonesia
Moldova
Nepal
Malta
Latvia
Kosovo
Liechtenstein
Luxembourg
Monaco
Russia
San Marino
Vatican City
Bahrain
Iraq
Jordan
Kuwait
Lebanon
Oman
Qatar
Syria
Yemen
Saudi Arabia
Egypt
Tunisia
Libiya
Palestine
Algeria
Mauritania
Sudan
Morocco
Guernsey
Zimbabwe
Zambia
Botswana
Namibia
Nigeria
Senegal
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_country_not_listed_1017310" class=" form-label"> Country Not Listed </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_country_not_listed_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_country_not_listed_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_country_not_listed_1017310"></div> </div>
Tickets Type
*
Choose...
Troubleshooting
RMA
Spare Parts
API Request - System Owner
TOU-SCD request - System Owner
API Request - Installer
Question
Certificate/Document Request
Change Parameter Remotely
Commissioning
Collection
Expired
Export Power Limit Certificate
GDPR Request
Issue Tracker
Product Technical Inquiry
Product Management Request
Installer Remote Control Access
End User Remote Control Access
Repair Centre Activity
Sample Product
Sales Inquiry
Site Visit
System Design
Training
Voicemail
Advertising
Spam
Complaint
Merged/Duplicate Ticket
Warranty
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" class=" form-label"> Serial Number <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_serial_number593577_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_serial_number593577_1017310"></div> </div> <div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_fault_category_1017310" class="form-label"> Fault Category </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_fault_category_1017310" name="helpdesk_ticket[custom_field][cf_fault_category_1017310]" data-nested-choices = "[["Inverter Problem","Inverter Problem",[["No Fault Found","No Fault Found",[]],["12V Power Fault","12V Power Fault",[]],["16 Pins Plug","16 Pins Plug",[]],["AC Contactor Damaged","AC Contactor Damaged",[]],["AC hardware overcurrent","AC hardware overcurrent",[]],["AC MCB Tripping","AC MCB Tripping",[]],["Alarm-BMS","Alarm-BMS",[]],["AFCI fault","AFCI fault",[]],["Arc Fault","Arc Fault",[]],["Backup Problems","Backup Problems",[["Intermittently Drops Loads","Intermittently Drops Loads"],["No Backup Voltage","No Backup Voltage"],["Overvoltage Backup","Overvoltage Backup"],["Slow Change Over","Slow Change Over"]]],["BACK FEED Iac","BACK FEED Iac",[]],["Bat Comm Fail","Bat Comm Fail",[]],["BatName Fail","BatName Fail",[]],["Battery Below SOC","Battery Below SOC",[]],["Battery Converter Disabled","Battery Converter Disabled",[]],["BOOST FAIL","BOOST FAIL",[]],["Battery Discharging Constant XXX watts at 100% SOC","Battery Discharging Constant XXX watts at 100% SOC",[]],["Battery Not Charging","Battery Not Charging",[]],["Battery Not Charging/Discharging","Battery Not Charging/Discharging",[]],["Battery Not Charging past XXX Watts","Battery Not Charging past XXX Watts",[]],["Battery Not Discharging","Battery Not Discharging",[]],["Battery Not Discharging Past XXX Watts","Battery Not Discharging Past XXX Watts",[]],["Battery Discharging into Grid","Battery Discharging into Grid",[]],["Battery Port Shorted","Battery Port Shorted",[]],["Blurred LCD","Blurred LCD",[]],["Burned (Components)","Burned (Components)",[]],["Can Comm Fail","Can Comm Fail",[]],["Charging from Grid","Charging from Grid",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["CT FAULT","CT FAULT",[]],["COM port Failure","COM port Failure",[]],["Completely Dead","Completely Dead",[]],["Constantly Drawing Power From Grid","Constantly Drawing Power From Grid",[]],["Com Board Issue","Com Board Issue",[]],["CT Broken","CT Broken",[]],["CT port failure","CT port failure",[]],["DOA (dead on arrival)","DOA (dead on arrival)",[]],["Damaged Cover","Damaged Cover",[]],["DRM","DRM",[]],["DC Bus Unbalance","DC Bus Unbalance",[]],["DC Over Current","DC Over Current",[]],["DC Overvoltage","DC Overvoltage",[]],["DCInj Fault","DCInj Fault",[]],["DC INTF","DC INTF",[]],["Drawing Power past Overdischarge SOC%","Drawing Power past Overdischarge SOC%",[]],["DSP Error","DSP Error",[]],["Exporting to Grid","Exporting to Grid",[]],["EPM Oscillation","EPM Oscillation",[]],["Excessive Internal Noise","Excessive Internal Noise",[]],["Fail Safe Alarm","Fail Safe Alarm",[]],["Fan","Fan",[["Fan Alarm","Fan Alarm"],["Fan Noisy","Fan Noisy"],["Fan Faulty","Fan Faulty"]]],["Firmware Corrupted","Firmware Corrupted",[]],["Firmware Upgrade","Firmware Upgrade",[]],["Flash-Fault","Flash-Fault",[]],["Flickering Lights on Grid","Flickering Lights on Grid",[]],["Force Charge Not Working","Force Charge Not Working",[]],["Frozen","Frozen",[]],["G-IMP","G-IMP",[]],["Generator Problems","Generator Problems",[["Gen Power Not Used","Gen Power Not Used"],["Generator Settings","Generator Settings"]]],["Grid Off","Grid Off",[]],["GRID-INTF","GRID-INTF",[]],["Grid Overcurrent","Grid Overcurrent",[]],["Ground Fault","Ground Fault",[]],["High Nighttime Consumption","High Nighttime Consumption",[]],["High Volt BMS","High Volt BMS",[]],["IG-AD","IG-AD",[]],["Inverter Message","Inverter Message",[["Limb by EPM","Limb by EPM"],["Limb by Temp","Limb by Temp"],["Limb by Vg","Limb by Vg"],["Limb by Freq","Limb by Freq"]]],["Input Shorted","Input Shorted",[]],["IGBT-OV-I","IGBT-OV-I",[]],["IGFOL-F","IGFOL-F",[]],["ILeak","ILeak",[]],["INI-FAULT","INI-FAULT",[]],["Inner Error BMS","Inner Error BMS",[]],["Internal EPM Fail","Internal EPM Fail",[]],["Internal Fault","Internal Fault",[]],["Inverter won't initialize","Inverter won't initialize",[]],["Inverter won't save settings","Inverter won't save settings",[]],["LCD Blank","LCD Blank",[]],["LCD Buttons Damaged","LCD Buttons Damaged",[]],["L & PE Fail","L & PE Fail",[]],["LCD Dead","LCD Dead",[]],["LCD Flickering","LCD Flickering",[]],["LCD Not saving time and date","LCD Not saving time and date",[]],["Low Power Generation","Low Power Generation",[]],["Module Damaged","Module Damaged",[["Module 1 Damaged","Module 1 Damaged"],["Module 2 Damaged","Module 2 Damaged"],["Module 3 Damaged","Module 3 Damaged"],["Module 4 Damaged","Module 4 Damaged"]]],["Moisture","Moisture",[]],["MPPT is not working","MPPT is not working",[["MPPT 1","MPPT 1"],["MPPT 2","MPPT 2"],["MPPT 3","MPPT 3"],["MPPT 4","MPPT 4"],["MPPT 5","MPPT 5"],["MPPT 6","MPPT 6"],["MPPT 7","MPPT 7"],["MPPT 8","MPPT 8"],["MPPT 9","MPPT 9"],["MPPT 10","MPPT 10"],["MPPT 11","MPPT 11"],["MPPT 12","MPPT 12"]]],["MC4 Connectors Melted","MC4 Connectors Melted",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]],["MET-SEL-FAIL","MET-SEL-FAIL",[]],["Missing Grid Standard","Missing Grid Standard",[]],["Missing Mode Settings","Missing Mode Settings",[]],["No Battery","No Battery",[]],["No Grid","No Grid",[]],["ODPL BMS","ODPL BMS",[]],["OV BUS","OV BUS",[]],["OV-DCA-I","OV-DCA-I",[]],["OV-G-F","OV-G-F",[]],["OV-G-I","OV-G-I",[]],["OV-G-V","OV-G-V",[]],["OV-ILLC","OV-ILLC",[]],["OV-Vbatt","OV-Vbatt",[]],["OV-TEM","OV-TEM",[]],["OV-VBatt-H","OV-VBatt-H",[]],["On at Night","On at Night",[]],["Overload","Overload",[]],["Phase Fault","Phase Fault",[]],["PVGndRun Fau","PVGndRun Fau",[]],["PID Repairing","PID Repairing",[]],["PV-ISO-PRO","PV-ISO-PRO",[]],["PV-MIDISO","PV-MIDISO",[]],["RCD Tripping","RCD Tripping",[]],["Relay-Fault","Relay-Fault",[]],["Relay CHK Fault","Relay CHK Fault",[]],["Reverse-DC","Reverse-DC",[]],["Reverse-Grid","Reverse-Grid",[]],["RS-485 COM connector broken","RS-485 COM connector broken",[]],["S5 80% MPP Power","S5 80% MPP Power",[]],["S5 EPM","S5 EPM",[]],["Soft Run","Soft Run",[]],["SPD Fail","SPD Fail",[["AC SPD FAIL","AC SPD FAIL"],["DC SPD FAIL","DC SPD FAIL"],["Vg SPD FAIL","Vg SPD FAIL"]]],["Square Box on LCD","Square Box on LCD",[]],["Stuck in Waiting","Stuck in Waiting",[]],["UNB-BUS","UNB-BUS",[]],["UN-G-V","UN-G-V",[]],["UN-G-F","UN-G-F",[]],["UN-VBatt","UN-VBatt",[]],["Unexpected Shutdown Overnight – Requires Manual Restart","Unexpected Shutdown Overnight – Requires Manual Restart",[]],["UN-TEM","UN-TEM",[]],["Voltage Mismatch","Voltage Mismatch",[]],["Water Intrusion","Water Intrusion",[]],["G-F-GLU","G-F-GLU",[]],["LIMIT BY EPM","LIMIT BY EPM",[]],["G 100 STATUS","G 100 STATUS",[]]]],["Data Logger Problem","Data Logger Problem",[["Data Upload Delay Despite Good RSSI","Data Upload Delay Despite Good RSSI",[]],["Logger Hang (All LEDs Steady)","Logger Hang (All LEDs Steady)",[]],["Logger Not Resetting","Logger Not Resetting",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["Datalogger Configuration","Datalogger Configuration",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Datalogger Damaged","Datalogger Damaged",[]],["Logger Online, Inverter Not Communicating","Logger Online, Inverter Not Communicating",[]],["Logger Firmware Upgrade","Logger Firmware Upgrade",[]]]],["EPM Problem","EPM Problem",[["RS485 Fail","RS485 Fail",[]],["MeterCom Fail","MeterCom Fail",[]],["CT-Failsafe","CT-Failsafe",[]],["M-V Failsafe","M-V Failsafe",[]],["G100_OVI_PRO","G100_OVI_PRO",[]],["EPM Configuration","EPM Configuration",[]],["RS485 All Fail","RS485 All Fail",[]]]],["Monitoring Problem","Monitoring Problem",[["Account Issue","Account Issue",[]],["Change settings remotely","Change settings remotely",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["Configuration WIFI Stick","Configuration WIFI Stick",[]],["Discontinuous Data","Discontinuous Data",[]],["Data Inaccurate","Data Inaccurate",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["EPM RS485 Fail","EPM RS485 Fail",[]],["EPM Won't Initialize","EPM Won't Initialize",[]],["Faulty DRM","Faulty DRM",[]],["Firewall Issue","Firewall Issue",[]],["Inverter data not showing","Inverter data not showing",[]],["Logger Connection Failed","Logger Connection Failed",[]],["Lost INV Comms","Lost INV Comms",[]],["Lost Monitoring PIN","Lost Monitoring PIN",[]],["Meter Connection Failed","Meter Connection Failed",[]],["Migration Failed","Migration Failed",[]],["Password Reset","Password Reset",[]],["SIM-Unavailable","SIM-Unavailable",[]],["Configuration GPRS Stick","Configuration GPRS Stick",[]],["Configuration LAN Stick","Configuration LAN Stick",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Forwarding","Forwarding",[]],["Data Logger Unbind","Data Logger Unbind",[]],["Data Logger Wi-Fi ID Not Detected","Data Logger Wi-Fi ID Not Detected",[]],["TOU-SCD","TOU-SCD",[]]]],["Meter Problem","Meter Problem",[["LCD Flickering","LCD Flickering",[]],["LCD Dead","LCD Dead",[]],["Zero Current Measurement","Zero Current Measurement",[]],["Abnormal Reading","Abnormal Reading",[["Voltage","Voltage"],["Current","Current"],["Voltage & Current","Voltage & Current"],["Power","Power"]]]]],["Installation Problem","Installation Problem",[["Bad DC Connections","Bad DC Connections",[]],["Battery Incorrectly Installed","Battery Incorrectly Installed",[]],["Burned AC Connections","Burned AC Connections",[]],["CT Incorrectly Installed","CT Incorrectly Installed",[]],["Incorrect Setting","Incorrect Setting",[]],["Grid Issue","Grid Issue",[]],["Reversed DC","Reversed DC",[]]]],["Spare Parts issue","Spare Parts issue",[["Spare Part Faulty","Spare Part Faulty",[]],["Spare Part Missing","Spare Part Missing",[]],["Spare Part not for Sale","Spare Part not for Sale",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]]]],["Shipping Issue","Shipping Issue",[["Missing Accessories","Missing Accessories",[]],["Inverter Damaged","Inverter Damaged",[]],["Packaging Damaged","Packaging Damaged",[]],["Deformed Housing","Deformed Housing",[]],["Incorrect Product","Incorrect Product",[]]]],["Paid Maintenance","Paid Maintenance",[["Paid Maintenance","Paid Maintenance",[]]]],["Battery issue","Battery issue",[["BMU fault","BMU fault",[]],["HighVolt-BMS","HighVolt-BMS",[]],["Battery Sleeping","Battery Sleeping",[]],["CAN not working","CAN not working",[]],["Paralleling issue","Paralleling issue",[]],["Set Battery Max SOC","Set Battery Max SOC",[]]]],["Other","Other",[["Request to add Fault","Request to add Fault",[]]]],["Business Return","Business Return",[]],["Lab Testing","Lab Testing",[["New Product Testing","New Product Testing",[]],["Inverter Testing","Inverter Testing",[]],["EPM Testing","EPM Testing",[]],["Datalogger Testing","Datalogger Testing",[]],["Meter/CT Testing","Meter/CT Testing",[]]]]]" data-selected-choices = "null" data-nested-levels = "[{"id":44000018543,"label":"Failure Type","label_in_portal":"Fault","name":"cf_fault_1017310","level":2,"field_type":"nested_child"},{"id":44000046065,"label":"Failure Detail","label_in_portal":"Failure Detail","name":"cf_failure_detail_1017310","level":3,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "false" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="Inverter Problem"> Inverter Problem </option> <option data-custom-properties='{"id": ""}' value="Data Logger Problem"> Data Logger Problem </option> <option data-custom-properties='{"id": ""}' value="EPM Problem"> EPM Problem </option> <option data-custom-properties='{"id": ""}' value="Monitoring Problem"> Monitoring Problem </option> <option data-custom-properties='{"id": ""}' value="Meter Problem"> Meter Problem </option> <option data-custom-properties='{"id": ""}' value="Installation Problem"> Installation Problem </option> <option data-custom-properties='{"id": ""}' value="Spare Parts issue"> Spare Parts issue </option> <option data-custom-properties='{"id": ""}' value="Shipping Issue"> Shipping Issue </option> <option data-custom-properties='{"id": ""}' value="Paid Maintenance"> Paid Maintenance </option> <option data-custom-properties='{"id": ""}' value="Battery issue"> Battery issue </option> <option data-custom-properties='{"id": ""}' value="Other"> Other </option> <option data-custom-properties='{"id": ""}' value="Business Return"> Business Return </option> <option data-custom-properties='{"id": ""}' value="Lab Testing"> Lab Testing </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_fault_category_1017310"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_install_date_1017310" class=" form-label"> Install Date </label> <input type="date" class="form-control " id="helpdesk_ticket_custom_field_cf_install_date_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_install_date_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_install_date_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_date_of_failure_1017310" class=" form-label"> Date of Failure </label> <input type="date" class="form-control " id="helpdesk_ticket_custom_field_cf_date_of_failure_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_date_of_failure_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_date_of_failure_1017310"></div> </div> <div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_battery_brand_1017310" class="form-label"> Battery Brand </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_battery_brand_1017310" name="helpdesk_ticket[custom_field][cf_battery_brand_1017310]" data-nested-choices = "[["Pylon","Pylon",[["US2000","US2000",[]],["US2000B","US2000B",[]],["US2000C","US2000C",[]],["US3000A","US3000A",[]],["US3000C","US3000C",[]],["Force L1","Force L1",[]],["Force L2","Force L2",[]],["UP5000","UP5000",[]],["Force H1 (HV)","Force H1 (HV)",[]],["Force H2 (HV)","Force H2 (HV)",[]],["Force H3 (HV)","Force H3 (HV)",[]],["M1","M1",[]]]],["PureDrive","PureDrive",[["PureStorage I","PureStorage I",[]],["PureStorage II","PureStorage II",[]]]],["Weco","Weco",[["5K3","5K3",[]],["5K3-R20","5K3-R20",[]]]],["BYD","BYD",[["LVL","LVL",[]],["LVS","LVS",[]],["HVL","HVL",[]],["HVS","HVS",[]]]],["Fox ESS","Fox ESS",[["LV5200","LV5200",[]]]],["LG Chem","LG Chem",[["RESU3.3","RESU3.3",[]],["RESU6.5","RESU6.5",[]],["RESU10","RESU10",[]],["RESU13","RESU13",[]]]],["Dyness","Dyness",[["B4850","B4850",[]],["PowerDepot H2.5","PowerDepot H2.5",[]],["PowerDepot H5.0","PowerDepot H5.0",[]],["PowerBox F-7.5","PowerBox F-7.5",[]],["PowerBox F-10.0","PowerBox F-10.0",[]],["B48100","B48100",[]]]],["Kodak","Kodak",[["FL5.2","FL5.2",[]]]],["Aoboet","Aoboet",[]],["Dowell","Dowell",[]],["No Battery","No Battery",[]],["UZ Energy","UZ Energy",[]],["Kodal","Kodal",[["FL5.2","FL5.2",[]]]],["Freedom Won","Freedom Won",[["Freedom Won Lite","Freedom Won Lite",[]]]],["Uhome Smart","Uhome Smart",[["Uhome-LFP 2400/2500/5000","Uhome-LFP 2400/2500/5000",[]],["Uhome-LFP 5120M/10240M","Uhome-LFP 5120M/10240M",[]],["Uhome-LFP 5/5.8/10kWh LV","Uhome-LFP 5/5.8/10kWh LV",[]]]],["Duracell","Duracell",[["DURACELL 5+","DURACELL 5+",[]]]],["Haier","Haier",[["HLS-1X5/10/15/20K","HLS-1X5/10/15/20K",[]],["HLR-1X5/10/15/20K","HLR-1X5/10/15/20K",[]],["B051100P03-H","B051100P03-H",[]],["Ampace R-P48128EDB1/R SP-5000L R-","Ampace R-P48128EDB1/R SP-5000L R-",[]]]],["Sunwoda","Sunwoda",[["Atrix-5/10/15/20","Atrix-5/10/15/20",[]],["Atrix basic","Atrix basic",[]],["B051100P02","B051100P02",[]],["SunESS-5/10/15/20","SunESS-5/10/15/20",[]],["B051100P03","B051100P03",[]],["MonaWall 5","MonaWall 5",[]]]]]" data-selected-choices = "null" data-nested-levels = "[{"id":44000022102,"label":"Battery Model","label_in_portal":"Battery Model","name":"cf_battery_model_1017310","level":2,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "false" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="Pylon"> Pylon </option> <option data-custom-properties='{"id": ""}' value="PureDrive"> PureDrive </option> <option data-custom-properties='{"id": ""}' value="Weco"> Weco </option> <option data-custom-properties='{"id": ""}' value="BYD"> BYD </option> <option data-custom-properties='{"id": ""}' value="Fox ESS"> Fox ESS </option> <option data-custom-properties='{"id": ""}' value="LG Chem"> LG Chem </option> <option data-custom-properties='{"id": ""}' value="Dyness"> Dyness </option> <option data-custom-properties='{"id": ""}' value="Kodak"> Kodak </option> <option data-custom-properties='{"id": ""}' value="Aoboet"> Aoboet </option> <option data-custom-properties='{"id": ""}' value="Dowell"> Dowell </option> <option data-custom-properties='{"id": ""}' value="No Battery"> No Battery </option> <option data-custom-properties='{"id": ""}' value="UZ Energy"> UZ Energy </option> <option data-custom-properties='{"id": ""}' value="Kodal"> Kodal </option> <option data-custom-properties='{"id": ""}' value="Freedom Won"> Freedom Won </option> <option data-custom-properties='{"id": ""}' value="Uhome Smart"> Uhome Smart </option> <option data-custom-properties='{"id": ""}' value="Duracell"> Duracell </option> <option data-custom-properties='{"id": ""}' value="Haier"> Haier </option> <option data-custom-properties='{"id": ""}' value="Sunwoda"> Sunwoda </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_battery_brand_1017310"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_hmi_version_1017310"> <label for="helpdesk_ticket_custom_field_cf_hmi_version_1017310" class=" form-label"> HMI Version Original </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_hmi_version_1017310" name="helpdesk_ticket[custom_field][cf_hmi_version_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002223029}"}'value="02"> 02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193030}"}'value="03"> 03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002322429}"}'value="04"> 04 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192974}"}'value="05"> 05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440432}"}'value="07"> 07 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440433}"}'value="08"> 08 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833250}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833251}"}'value="11"> 11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192966}"}'value="0A"> 0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710758}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710759}"}'value="0C"> 0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612824}"}'value="0D"> 0D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710760}"}'value="0E"> 0E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612825}"}'value="0F"> 0F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002235382}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201521}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183003}"}'value="16"> 16 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183004}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192970}"}'value="19"> 19 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192969}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192972}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193026}"}'value="22"> 22 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230431}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002246695}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192975}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248717}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183001}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259910}"}'value="2F"> 2F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440434}"}'value="33"> 33 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440435}"}'value="34"> 34 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612826}"}'value="35"> 35 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612827}"}'value="36"> 36 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612828}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612830}"}'value="38"> 38 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612829}"}'value="39"> 39 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710761}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710762}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710763}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710764}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230435}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192967}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192965}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192971}"}'value="43"> 43 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192960}"}'value="63"> 63 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183002}"}'value="7F"> 7F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192989}"}'value="FA"> FA </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192973}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192968}"}'value="FD"> FD </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192961}"}'value="FF"> FF </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833599}"}'value="C2"> C2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002837098}"}'value="A1"> A1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840159}"}'value="06"> 06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845090}"}'value="A2"> A2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002849064}"}'value="32"> 32 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002862890}"}'value="E1"> E1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002886351}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002899078}"}'value="09"> 09 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903667}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903707}"}'value="B3"> B3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002910631}"}'value="B0"> B0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921256}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931636}"}'value="47"> 47 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002943276}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002966164}"}'value="B9"> B9 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002966460}"}'value="41"> 41 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982060}"}'value="C0"> C0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982067}"}'value="B1"> B1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002985319}"}'value="C4"> C4 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016802}"}'value="B8"> B8 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029628}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003033760}"}'value="B7"> B7 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003039764}"}'value="15"> 15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003066410}"}'value="BB"> BB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003090584}"}'value="46"> 46 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003114030}"}'value="180F"> 180F </option> <option data-custom-properties='{"id": "{"data-id"=>2043003115530}"}'value="49"> 49 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128801}"}'value="4A"> 4A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003139537}"}'value="4A05"> 4A05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003154402}"}'value="4A04"> 4A04 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003178092}"}'value="75"> 75 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217992}"}'value="0B11"> 0B11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217993}"}'value="1009"> 1009 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217994}"}'value="1107"> 1107 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260829}"}'value="1A0C"> 1A0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272652}"}'value="0F0A"> 0F0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272653}"}'value="1208"> 1208 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274810}"}'value="040D"> 040D </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275621}"}'value="1908"> 1908 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275622}"}'value="4C65"> 4C65 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275623}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275624}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282104}"}'value="1308"> 1308 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288397}"}'value="1406"> 1406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289151}"}'value="4D07"> 4D07 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_hmi_version_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310"> <label for="helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310" class=" form-label"> HMI version Updated </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310" name="helpdesk_ticket[custom_field][cf_hmi_version_updated_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002192976}"}'value="05"> 05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710765}"}'value="06"> 06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440436}"}'value="07"> 07 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440437}"}'value="08"> 08 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710766}"}'value="09"> 09 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192977}"}'value="0A"> 0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710767}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710768}"}'value="0C"> 0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612831}"}'value="0D"> 0D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710769}"}'value="0E"> 0E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612832}"}'value="0F"> 0F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002235383}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201522}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183008}"}'value="15"> 15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183005}"}'value="16"> 16 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183006}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192978}"}'value="19"> 19 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192979}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192980}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193027}"}'value="22"> 22 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230432}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002246696}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192981}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248718}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192982}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259914}"}'value="2F"> 2F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440438}"}'value="33"> 33 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440439}"}'value="34"> 34 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612833}"}'value="35"> 35 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612834}"}'value="36"> 36 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612835}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612836}"}'value="38"> 38 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710770}"}'value="39"> 39 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710771}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710772}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710773}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710774}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230436}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192983}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192984}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192985}"}'value="43"> 43 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192986}"}'value="63"> 63 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192987}"}'value="7F"> 7F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192964}"}'value="FA"> FA </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192988}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192963}"}'value="FD"> FD </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183007}"}'value="FF"> FF </option> <option data-custom-properties='{"id": "{"data-id"=>2043002837096}"}'value="A2"> A2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002837097}"}'value="A1"> A1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002853397}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002854278}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002880489}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002889047}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903708}"}'value="B3"> B3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002917541}"}'value="A3"> A3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921255}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931635}"}'value="47"> 47 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002966165}"}'value="B9"> B9 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982061}"}'value="C0"> C0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982068}"}'value="B1"> B1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002985320}"}'value="C4"> C4 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016801}"}'value="B8"> B8 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029629}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003033761}"}'value="B7"> B7 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003066411}"}'value="BB"> BB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003114029}"}'value="180F"> 180F </option> <option data-custom-properties='{"id": "{"data-id"=>2043003124577}"}'value="49"> 49 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128802}"}'value="4A"> 4A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003139538}"}'value="4A05"> 4A05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003154403}"}'value="4A04"> 4A04 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217995}"}'value="0B11"> 0B11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217996}"}'value="1009"> 1009 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217997}"}'value="1107"> 1107 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260830}"}'value="1A0C"> 1A0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272654}"}'value="0F0A"> 0F0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272655}"}'value="1208"> 1208 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274811}"}'value="040D"> 040D </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275625}"}'value="1908"> 1908 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275626}"}'value="4C65"> 4C65 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275627}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275628}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282105}"}'value="1308"> 1308 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288398}"}'value="1406"> 1406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289152}"}'value="4D07"> 4D07 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_dsp_version_original_1017310"> <label for="helpdesk_ticket_custom_field_cf_dsp_version_original_1017310" class=" form-label"> DSP Version Original </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_dsp_version_original_1017310" name="helpdesk_ticket[custom_field][cf_dsp_version_original_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002340681}"}'value="05"> 05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002340682}"}'value="06"> 06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002235384}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201523}"}'value="11"> 11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193028}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193031}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192990}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248719}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259915}"}'value="1B"> 1B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192991}"}'value="1C"> 1C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192992}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230433}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192993}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201552}"}'value="28"> 28 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223607}"}'value="29"> 29 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192994}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192995}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223608}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192996}"}'value="2E"> 2E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183009}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192997}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183011}"}'value="89"> 89 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183010}"}'value="D1"> D1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192998}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833252}"}'value="0A"> 0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833565}"}'value="0D"> 0D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833600}"}'value="7A"> 7A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833855}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002838535}"}'value="30"> 30 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002838912}"}'value="35"> 35 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002838934}"}'value="32"> 32 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002839722}"}'value="26"> 26 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002839724}"}'value="7B"> 7B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840136}"}'value="22"> 22 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840148}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840160}"}'value="34"> 34 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840172}"}'value="1F"> 1F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840445}"}'value="0E"> 0E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840563}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845431}"}'value="0C"> 0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845442}"}'value="B2"> B2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002848143}"}'value="33"> 33 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002849065}"}'value="F0"> F0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002851446}"}'value="09"> 09 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002862897}"}'value="39"> 39 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002863945}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002871190}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002876595}"}'value="B0"> B0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002879534}"}'value="31"> 31 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002892888}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002895286}"}'value="38"> 38 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002899349}"}'value="24"> 24 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903668}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921258}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931637}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002943277}"}'value="E1"> E1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002991291}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016792}"}'value="AF"> AF </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029630}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003083778}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003090585}"}'value="43"> 43 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003108913}"}'value="AB"> AB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003124790}"}'value="02"> 02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003126759}"}'value="48"> 48 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128803}"}'value="4C"> 4C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128805}"}'value="4A"> 4A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174789}"}'value="4C02"> 4C02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174791}"}'value="4E00"> 4E00 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217998}"}'value="0266"> 0266 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217999}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003234616}"}'value="15"> 15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260833}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272656}"}'value="0274"> 0274 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272657}"}'value="0607"> 0607 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274812}"}'value="03"> 03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274813}"}'value="0408"> 0408 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275629}"}'value="5002"> 5002 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275630}"}'value="4008"> 4008 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275631}"}'value="1A03"> 1A03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275632}"}'value="0405"> 0405 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282106}"}'value="0605"> 0605 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282108}"}'value="0706"> 0706 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288399}"}'value="0805"> 0805 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289153}"}'value="5108"> 5108 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_dsp_version_original_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310"> <label for="helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310" class=" form-label"> DSP Version Updated </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310" name="helpdesk_ticket[custom_field][cf_dsp_version_updated_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002235385}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201524}"}'value="11"> 11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193029}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192999}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248720}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259917}"}'value="1B"> 1B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193000}"}'value="1C"> 1C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193001}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230434}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193002}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201553}"}'value="28"> 28 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223609}"}'value="29"> 29 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193003}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193004}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223610}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193005}"}'value="2E"> 2E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193006}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193007}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193008}"}'value="89"> 89 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193009}"}'value="D1"> D1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193010}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840139}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845427}"}'value="B0"> B0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002847360}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002847445}"}'value="B2"> B2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002847612}"}'value="32"> 32 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002858951}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002889046}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002889071}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002902637}"}'value="31"> 31 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903118}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921259}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931638}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002991292}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016793}"}'value="AF"> AF </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029631}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029632}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003046784}"}'value="A4"> A4 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003083779}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003093110}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043003108914}"}'value="AB"> AB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003126760}"}'value="48"> 48 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128804}"}'value="4C"> 4C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174790}"}'value="4C02"> 4C02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174792}"}'value="4E00"> 4E00 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003218000}"}'value="0266"> 0266 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003218001}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260834}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272658}"}'value="0274"> 0274 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272659}"}'value="0607"> 0607 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274814}"}'value="0408"> 0408 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275633}"}'value="5002"> 5002 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275634}"}'value="4008"> 4008 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275635}"}'value="1A03"> 1A03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275636}"}'value="0405"> 0405 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282107}"}'value="0605"> 0605 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282109}"}'value="0706"> 0706 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288400}"}'value="0805"> 0805 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289154}"}'value="5108"> 5108 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_fault_frequency_1017310"> <label for="helpdesk_ticket_custom_field_cf_fault_frequency_1017310" class=" form-label"> Fault Frequency </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_fault_frequency_1017310" name="helpdesk_ticket[custom_field][cf_fault_frequency_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002183017}"}'value="Constant"> Constant </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183018}"}'value="Frequent"> Frequent </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183019}"}'value="Daily"> Daily </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183020}"}'value="Weekly"> Weekly </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_fault_frequency_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_grid_standard_1017310"> <label for="helpdesk_ticket_custom_field_cf_grid_standard_1017310" class=" form-label"> Grid Standard </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_grid_standard_1017310" name="helpdesk_ticket[custom_field][cf_grid_standard_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002183025}"}'value="AS4777-02"> AS4777-02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183026}"}'value="AS4777-15"> AS4777-15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183031}"}'value="C10/11"> C10/11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183028}"}'value="CQC380A"> CQC380A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183048}"}'value="EN50438 DK"> EN50438 DK </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183049}"}'value="EN50438 IE"> EN50438 IE </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183050}"}'value="EN50438 NL"> EN50438 NL </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183027}"}'value="ENEL"> ENEL </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183022}"}'value="G59/3"> G59/3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183047}"}'value="G83/2"> G83/2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183023}"}'value="G99"> G99 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002221440}"}'value="GNC"> GNC </option> <option data-custom-properties='{"id": "{"data-id"=>2043002221439}"}'value="IEC61727L"> IEC61727L </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183046}"}'value="MEX-CFE"> MEX-CFE </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183045}"}'value="UL-208V"> UL-208V </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183043}"}'value="UL-208V-A"> UL-208V-A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183044}"}'value="UL-240V"> UL-240V </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183042}"}'value="UL-240V-A"> UL-240V-A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183029}"}'value="UL-380V"> UL-380V </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183030}"}'value="UL-480V"> UL-480V </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183038}"}'value="UL-600V"> UL-600V </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183040}"}'value="UL-800V"> UL-800V </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183032}"}'value="USER-DEF"> USER-DEF </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183024}"}'value="VDEO126"> VDEO126 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183041}"}'value="VDE4105"> VDE4105 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002967053}"}'value="CEA 800"> CEA 800 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_grid_standard_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_dcv_mppts_1017310" class="form-label"> DCV MPPT measurements (ex. mppt1, string1 +600v / mppt1, string2, etc) +600v) </label> <textarea class="form-control section-field" id="helpdesk_ticket_custom_field_cf_dcv_mppts_1017310" name="helpdesk_ticket[custom_field][cf_dcv_mppts_1017310]" rows="6" cols="" placeholder="" ></textarea> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_dcv_mppts_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_ac_measurements_1017310" class="form-label"> AC measurements (L1-GND, L2-GND, L3-GND, etc) </label> <textarea class="form-control section-field" id="helpdesk_ticket_custom_field_cf_ac_measurements_1017310" name="helpdesk_ticket[custom_field][cf_ac_measurements_1017310]" rows="6" cols="" placeholder="" ></textarea> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_ac_measurements_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_site_name_1017310" class=" form-label"> Site Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_site_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_site_name_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_site_name_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_customer_name_1017310" class=" form-label"> Customer Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_customer_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_customer_name_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_customer_name_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_customer_address_1017310" class=" form-label"> Customer Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_customer_address_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_customer_address_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_customer_address_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_phone_number_1017310" class=" form-label"> Phone Number </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_phone_number_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_phone_number_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_phone_number_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" class=" form-label"> Serial Number <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_serial_number593577_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_serial_number593577_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_install_date_1017310" class=" form-label"> Install Date </label> <input type="date" class="form-control " id="helpdesk_ticket_custom_field_cf_install_date_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_install_date_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_install_date_1017310"></div> </div> <div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_fault_category_1017310" class="form-label"> Fault Category </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_fault_category_1017310" name="helpdesk_ticket[custom_field][cf_fault_category_1017310]" data-nested-choices = "[["Inverter Problem","Inverter Problem",[["No Fault Found","No Fault Found",[]],["12V Power Fault","12V Power Fault",[]],["16 Pins Plug","16 Pins Plug",[]],["AC Contactor Damaged","AC Contactor Damaged",[]],["AC hardware overcurrent","AC hardware overcurrent",[]],["AC MCB Tripping","AC MCB Tripping",[]],["Alarm-BMS","Alarm-BMS",[]],["AFCI fault","AFCI fault",[]],["Arc Fault","Arc Fault",[]],["Backup Problems","Backup Problems",[["Intermittently Drops Loads","Intermittently Drops Loads"],["No Backup Voltage","No Backup Voltage"],["Overvoltage Backup","Overvoltage Backup"],["Slow Change Over","Slow Change Over"]]],["BACK FEED Iac","BACK FEED Iac",[]],["Bat Comm Fail","Bat Comm Fail",[]],["BatName Fail","BatName Fail",[]],["Battery Below SOC","Battery Below SOC",[]],["Battery Converter Disabled","Battery Converter Disabled",[]],["BOOST FAIL","BOOST FAIL",[]],["Battery Discharging Constant XXX watts at 100% SOC","Battery Discharging Constant XXX watts at 100% SOC",[]],["Battery Not Charging","Battery Not Charging",[]],["Battery Not Charging/Discharging","Battery Not Charging/Discharging",[]],["Battery Not Charging past XXX Watts","Battery Not Charging past XXX Watts",[]],["Battery Not Discharging","Battery Not Discharging",[]],["Battery Not Discharging Past XXX Watts","Battery Not Discharging Past XXX Watts",[]],["Battery Discharging into Grid","Battery Discharging into Grid",[]],["Battery Port Shorted","Battery Port Shorted",[]],["Blurred LCD","Blurred LCD",[]],["Burned (Components)","Burned (Components)",[]],["Can Comm Fail","Can Comm Fail",[]],["Charging from Grid","Charging from Grid",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["CT FAULT","CT FAULT",[]],["COM port Failure","COM port Failure",[]],["Completely Dead","Completely Dead",[]],["Constantly Drawing Power From Grid","Constantly Drawing Power From Grid",[]],["Com Board Issue","Com Board Issue",[]],["CT Broken","CT Broken",[]],["CT port failure","CT port failure",[]],["DOA (dead on arrival)","DOA (dead on arrival)",[]],["Damaged Cover","Damaged Cover",[]],["DRM","DRM",[]],["DC Bus Unbalance","DC Bus Unbalance",[]],["DC Over Current","DC Over Current",[]],["DC Overvoltage","DC Overvoltage",[]],["DCInj Fault","DCInj Fault",[]],["DC INTF","DC INTF",[]],["Drawing Power past Overdischarge SOC%","Drawing Power past Overdischarge SOC%",[]],["DSP Error","DSP Error",[]],["Exporting to Grid","Exporting to Grid",[]],["EPM Oscillation","EPM Oscillation",[]],["Excessive Internal Noise","Excessive Internal Noise",[]],["Fail Safe Alarm","Fail Safe Alarm",[]],["Fan","Fan",[["Fan Alarm","Fan Alarm"],["Fan Noisy","Fan Noisy"],["Fan Faulty","Fan Faulty"]]],["Firmware Corrupted","Firmware Corrupted",[]],["Firmware Upgrade","Firmware Upgrade",[]],["Flash-Fault","Flash-Fault",[]],["Flickering Lights on Grid","Flickering Lights on Grid",[]],["Force Charge Not Working","Force Charge Not Working",[]],["Frozen","Frozen",[]],["G-IMP","G-IMP",[]],["Generator Problems","Generator Problems",[["Gen Power Not Used","Gen Power Not Used"],["Generator Settings","Generator Settings"]]],["Grid Off","Grid Off",[]],["GRID-INTF","GRID-INTF",[]],["Grid Overcurrent","Grid Overcurrent",[]],["Ground Fault","Ground Fault",[]],["High Nighttime Consumption","High Nighttime Consumption",[]],["High Volt BMS","High Volt BMS",[]],["IG-AD","IG-AD",[]],["Inverter Message","Inverter Message",[["Limb by EPM","Limb by EPM"],["Limb by Temp","Limb by Temp"],["Limb by Vg","Limb by Vg"],["Limb by Freq","Limb by Freq"]]],["Input Shorted","Input Shorted",[]],["IGBT-OV-I","IGBT-OV-I",[]],["IGFOL-F","IGFOL-F",[]],["ILeak","ILeak",[]],["INI-FAULT","INI-FAULT",[]],["Inner Error BMS","Inner Error BMS",[]],["Internal EPM Fail","Internal EPM Fail",[]],["Internal Fault","Internal Fault",[]],["Inverter won't initialize","Inverter won't initialize",[]],["Inverter won't save settings","Inverter won't save settings",[]],["LCD Blank","LCD Blank",[]],["LCD Buttons Damaged","LCD Buttons Damaged",[]],["L & PE Fail","L & PE Fail",[]],["LCD Dead","LCD Dead",[]],["LCD Flickering","LCD Flickering",[]],["LCD Not saving time and date","LCD Not saving time and date",[]],["Low Power Generation","Low Power Generation",[]],["Module Damaged","Module Damaged",[["Module 1 Damaged","Module 1 Damaged"],["Module 2 Damaged","Module 2 Damaged"],["Module 3 Damaged","Module 3 Damaged"],["Module 4 Damaged","Module 4 Damaged"]]],["Moisture","Moisture",[]],["MPPT is not working","MPPT is not working",[["MPPT 1","MPPT 1"],["MPPT 2","MPPT 2"],["MPPT 3","MPPT 3"],["MPPT 4","MPPT 4"],["MPPT 5","MPPT 5"],["MPPT 6","MPPT 6"],["MPPT 7","MPPT 7"],["MPPT 8","MPPT 8"],["MPPT 9","MPPT 9"],["MPPT 10","MPPT 10"],["MPPT 11","MPPT 11"],["MPPT 12","MPPT 12"]]],["MC4 Connectors Melted","MC4 Connectors Melted",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]],["MET-SEL-FAIL","MET-SEL-FAIL",[]],["Missing Grid Standard","Missing Grid Standard",[]],["Missing Mode Settings","Missing Mode Settings",[]],["No Battery","No Battery",[]],["No Grid","No Grid",[]],["ODPL BMS","ODPL BMS",[]],["OV BUS","OV BUS",[]],["OV-DCA-I","OV-DCA-I",[]],["OV-G-F","OV-G-F",[]],["OV-G-I","OV-G-I",[]],["OV-G-V","OV-G-V",[]],["OV-ILLC","OV-ILLC",[]],["OV-Vbatt","OV-Vbatt",[]],["OV-TEM","OV-TEM",[]],["OV-VBatt-H","OV-VBatt-H",[]],["On at Night","On at Night",[]],["Overload","Overload",[]],["Phase Fault","Phase Fault",[]],["PVGndRun Fau","PVGndRun Fau",[]],["PID Repairing","PID Repairing",[]],["PV-ISO-PRO","PV-ISO-PRO",[]],["PV-MIDISO","PV-MIDISO",[]],["RCD Tripping","RCD Tripping",[]],["Relay-Fault","Relay-Fault",[]],["Relay CHK Fault","Relay CHK Fault",[]],["Reverse-DC","Reverse-DC",[]],["Reverse-Grid","Reverse-Grid",[]],["RS-485 COM connector broken","RS-485 COM connector broken",[]],["S5 80% MPP Power","S5 80% MPP Power",[]],["S5 EPM","S5 EPM",[]],["Soft Run","Soft Run",[]],["SPD Fail","SPD Fail",[["AC SPD FAIL","AC SPD FAIL"],["DC SPD FAIL","DC SPD FAIL"],["Vg SPD FAIL","Vg SPD FAIL"]]],["Square Box on LCD","Square Box on LCD",[]],["Stuck in Waiting","Stuck in Waiting",[]],["UNB-BUS","UNB-BUS",[]],["UN-G-V","UN-G-V",[]],["UN-G-F","UN-G-F",[]],["UN-VBatt","UN-VBatt",[]],["Unexpected Shutdown Overnight – Requires Manual Restart","Unexpected Shutdown Overnight – Requires Manual Restart",[]],["UN-TEM","UN-TEM",[]],["Voltage Mismatch","Voltage Mismatch",[]],["Water Intrusion","Water Intrusion",[]],["G-F-GLU","G-F-GLU",[]],["LIMIT BY EPM","LIMIT BY EPM",[]],["G 100 STATUS","G 100 STATUS",[]]]],["Data Logger Problem","Data Logger Problem",[["Data Upload Delay Despite Good RSSI","Data Upload Delay Despite Good RSSI",[]],["Logger Hang (All LEDs Steady)","Logger Hang (All LEDs Steady)",[]],["Logger Not Resetting","Logger Not Resetting",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["Datalogger Configuration","Datalogger Configuration",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Datalogger Damaged","Datalogger Damaged",[]],["Logger Online, Inverter Not Communicating","Logger Online, Inverter Not Communicating",[]],["Logger Firmware Upgrade","Logger Firmware Upgrade",[]]]],["EPM Problem","EPM Problem",[["RS485 Fail","RS485 Fail",[]],["MeterCom Fail","MeterCom Fail",[]],["CT-Failsafe","CT-Failsafe",[]],["M-V Failsafe","M-V Failsafe",[]],["G100_OVI_PRO","G100_OVI_PRO",[]],["EPM Configuration","EPM Configuration",[]],["RS485 All Fail","RS485 All Fail",[]]]],["Monitoring Problem","Monitoring Problem",[["Account Issue","Account Issue",[]],["Change settings remotely","Change settings remotely",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["Configuration WIFI Stick","Configuration WIFI Stick",[]],["Discontinuous Data","Discontinuous Data",[]],["Data Inaccurate","Data Inaccurate",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["EPM RS485 Fail","EPM RS485 Fail",[]],["EPM Won't Initialize","EPM Won't Initialize",[]],["Faulty DRM","Faulty DRM",[]],["Firewall Issue","Firewall Issue",[]],["Inverter data not showing","Inverter data not showing",[]],["Logger Connection Failed","Logger Connection Failed",[]],["Lost INV Comms","Lost INV Comms",[]],["Lost Monitoring PIN","Lost Monitoring PIN",[]],["Meter Connection Failed","Meter Connection Failed",[]],["Migration Failed","Migration Failed",[]],["Password Reset","Password Reset",[]],["SIM-Unavailable","SIM-Unavailable",[]],["Configuration GPRS Stick","Configuration GPRS Stick",[]],["Configuration LAN Stick","Configuration LAN Stick",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Forwarding","Forwarding",[]],["Data Logger Unbind","Data Logger Unbind",[]],["Data Logger Wi-Fi ID Not Detected","Data Logger Wi-Fi ID Not Detected",[]],["TOU-SCD","TOU-SCD",[]]]],["Meter Problem","Meter Problem",[["LCD Flickering","LCD Flickering",[]],["LCD Dead","LCD Dead",[]],["Zero Current Measurement","Zero Current Measurement",[]],["Abnormal Reading","Abnormal Reading",[["Voltage","Voltage"],["Current","Current"],["Voltage & Current","Voltage & Current"],["Power","Power"]]]]],["Installation Problem","Installation Problem",[["Bad DC Connections","Bad DC Connections",[]],["Battery Incorrectly Installed","Battery Incorrectly Installed",[]],["Burned AC Connections","Burned AC Connections",[]],["CT Incorrectly Installed","CT Incorrectly Installed",[]],["Incorrect Setting","Incorrect Setting",[]],["Grid Issue","Grid Issue",[]],["Reversed DC","Reversed DC",[]]]],["Spare Parts issue","Spare Parts issue",[["Spare Part Faulty","Spare Part Faulty",[]],["Spare Part Missing","Spare Part Missing",[]],["Spare Part not for Sale","Spare Part not for Sale",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]]]],["Shipping Issue","Shipping Issue",[["Missing Accessories","Missing Accessories",[]],["Inverter Damaged","Inverter Damaged",[]],["Packaging Damaged","Packaging Damaged",[]],["Deformed Housing","Deformed Housing",[]],["Incorrect Product","Incorrect Product",[]]]],["Paid Maintenance","Paid Maintenance",[["Paid Maintenance","Paid Maintenance",[]]]],["Battery issue","Battery issue",[["BMU fault","BMU fault",[]],["HighVolt-BMS","HighVolt-BMS",[]],["Battery Sleeping","Battery Sleeping",[]],["CAN not working","CAN not working",[]],["Paralleling issue","Paralleling issue",[]],["Set Battery Max SOC","Set Battery Max SOC",[]]]],["Other","Other",[["Request to add Fault","Request to add Fault",[]]]],["Business Return","Business Return",[]],["Lab Testing","Lab Testing",[["New Product Testing","New Product Testing",[]],["Inverter Testing","Inverter Testing",[]],["EPM Testing","EPM Testing",[]],["Datalogger Testing","Datalogger Testing",[]],["Meter/CT Testing","Meter/CT Testing",[]]]]]" data-selected-choices = "null" data-nested-levels = "[{"id":44000018543,"label":"Failure Type","label_in_portal":"Fault","name":"cf_fault_1017310","level":2,"field_type":"nested_child"},{"id":44000046065,"label":"Failure Detail","label_in_portal":"Failure Detail","name":"cf_failure_detail_1017310","level":3,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "false" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="Inverter Problem"> Inverter Problem </option> <option data-custom-properties='{"id": ""}' value="Data Logger Problem"> Data Logger Problem </option> <option data-custom-properties='{"id": ""}' value="EPM Problem"> EPM Problem </option> <option data-custom-properties='{"id": ""}' value="Monitoring Problem"> Monitoring Problem </option> <option data-custom-properties='{"id": ""}' value="Meter Problem"> Meter Problem </option> <option data-custom-properties='{"id": ""}' value="Installation Problem"> Installation Problem </option> <option data-custom-properties='{"id": ""}' value="Spare Parts issue"> Spare Parts issue </option> <option data-custom-properties='{"id": ""}' value="Shipping Issue"> Shipping Issue </option> <option data-custom-properties='{"id": ""}' value="Paid Maintenance"> Paid Maintenance </option> <option data-custom-properties='{"id": ""}' value="Battery issue"> Battery issue </option> <option data-custom-properties='{"id": ""}' value="Other"> Other </option> <option data-custom-properties='{"id": ""}' value="Business Return"> Business Return </option> <option data-custom-properties='{"id": ""}' value="Lab Testing"> Lab Testing </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_fault_category_1017310"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_date_of_failure_1017310" class=" form-label"> Date of Failure </label> <input type="date" class="form-control " id="helpdesk_ticket_custom_field_cf_date_of_failure_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_date_of_failure_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_date_of_failure_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_me_distributor_name_1017310" class=" form-label"> ME Region Distributor Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_me_distributor_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_me_distributor_name_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_me_distributor_name_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_will_accept_new_model_1017310"> <label for="helpdesk_ticket_custom_field_cf_will_accept_new_model_1017310" class=" form-label"> Will Accept New Model? </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_will_accept_new_model_1017310" name="helpdesk_ticket[custom_field][cf_will_accept_new_model_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002202508}"}'value="Yes"> Yes </option> <option data-custom-properties='{"id": "{"data-id"=>2043002202509}"}'value="No"> No </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_will_accept_new_model_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_hmi_version_1017310"> <label for="helpdesk_ticket_custom_field_cf_hmi_version_1017310" class=" form-label"> HMI Version Original </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_hmi_version_1017310" name="helpdesk_ticket[custom_field][cf_hmi_version_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002223029}"}'value="02"> 02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193030}"}'value="03"> 03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002322429}"}'value="04"> 04 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192974}"}'value="05"> 05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440432}"}'value="07"> 07 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440433}"}'value="08"> 08 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833250}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833251}"}'value="11"> 11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192966}"}'value="0A"> 0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710758}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710759}"}'value="0C"> 0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612824}"}'value="0D"> 0D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710760}"}'value="0E"> 0E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612825}"}'value="0F"> 0F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002235382}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201521}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183003}"}'value="16"> 16 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183004}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192970}"}'value="19"> 19 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192969}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192972}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193026}"}'value="22"> 22 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230431}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002246695}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192975}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248717}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183001}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259910}"}'value="2F"> 2F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440434}"}'value="33"> 33 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440435}"}'value="34"> 34 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612826}"}'value="35"> 35 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612827}"}'value="36"> 36 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612828}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612830}"}'value="38"> 38 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612829}"}'value="39"> 39 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710761}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710762}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710763}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710764}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230435}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192967}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192965}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192971}"}'value="43"> 43 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192960}"}'value="63"> 63 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183002}"}'value="7F"> 7F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192989}"}'value="FA"> FA </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192973}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192968}"}'value="FD"> FD </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192961}"}'value="FF"> FF </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833599}"}'value="C2"> C2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002837098}"}'value="A1"> A1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840159}"}'value="06"> 06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845090}"}'value="A2"> A2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002849064}"}'value="32"> 32 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002862890}"}'value="E1"> E1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002886351}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002899078}"}'value="09"> 09 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903667}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903707}"}'value="B3"> B3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002910631}"}'value="B0"> B0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921256}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931636}"}'value="47"> 47 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002943276}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002966164}"}'value="B9"> B9 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002966460}"}'value="41"> 41 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982060}"}'value="C0"> C0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982067}"}'value="B1"> B1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002985319}"}'value="C4"> C4 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016802}"}'value="B8"> B8 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029628}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003033760}"}'value="B7"> B7 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003039764}"}'value="15"> 15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003066410}"}'value="BB"> BB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003090584}"}'value="46"> 46 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003114030}"}'value="180F"> 180F </option> <option data-custom-properties='{"id": "{"data-id"=>2043003115530}"}'value="49"> 49 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128801}"}'value="4A"> 4A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003139537}"}'value="4A05"> 4A05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003154402}"}'value="4A04"> 4A04 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003178092}"}'value="75"> 75 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217992}"}'value="0B11"> 0B11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217993}"}'value="1009"> 1009 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217994}"}'value="1107"> 1107 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260829}"}'value="1A0C"> 1A0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272652}"}'value="0F0A"> 0F0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272653}"}'value="1208"> 1208 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274810}"}'value="040D"> 040D </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275621}"}'value="1908"> 1908 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275622}"}'value="4C65"> 4C65 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275623}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275624}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282104}"}'value="1308"> 1308 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288397}"}'value="1406"> 1406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289151}"}'value="4D07"> 4D07 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_hmi_version_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310"> <label for="helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310" class=" form-label"> HMI version Updated </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310" name="helpdesk_ticket[custom_field][cf_hmi_version_updated_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002192976}"}'value="05"> 05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710765}"}'value="06"> 06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440436}"}'value="07"> 07 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440437}"}'value="08"> 08 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710766}"}'value="09"> 09 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192977}"}'value="0A"> 0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710767}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710768}"}'value="0C"> 0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612831}"}'value="0D"> 0D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710769}"}'value="0E"> 0E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612832}"}'value="0F"> 0F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002235383}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201522}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183008}"}'value="15"> 15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183005}"}'value="16"> 16 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183006}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192978}"}'value="19"> 19 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192979}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192980}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193027}"}'value="22"> 22 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230432}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002246696}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192981}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248718}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192982}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259914}"}'value="2F"> 2F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440438}"}'value="33"> 33 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002440439}"}'value="34"> 34 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612833}"}'value="35"> 35 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612834}"}'value="36"> 36 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612835}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002612836}"}'value="38"> 38 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710770}"}'value="39"> 39 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710771}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710772}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710773}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002710774}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230436}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192983}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192984}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192985}"}'value="43"> 43 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192986}"}'value="63"> 63 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192987}"}'value="7F"> 7F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192964}"}'value="FA"> FA </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192988}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192963}"}'value="FD"> FD </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183007}"}'value="FF"> FF </option> <option data-custom-properties='{"id": "{"data-id"=>2043002837096}"}'value="A2"> A2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002837097}"}'value="A1"> A1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002853397}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002854278}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002880489}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002889047}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903708}"}'value="B3"> B3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002917541}"}'value="A3"> A3 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921255}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931635}"}'value="47"> 47 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002966165}"}'value="B9"> B9 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982061}"}'value="C0"> C0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002982068}"}'value="B1"> B1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002985320}"}'value="C4"> C4 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016801}"}'value="B8"> B8 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029629}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003033761}"}'value="B7"> B7 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003066411}"}'value="BB"> BB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003114029}"}'value="180F"> 180F </option> <option data-custom-properties='{"id": "{"data-id"=>2043003124577}"}'value="49"> 49 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128802}"}'value="4A"> 4A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003139538}"}'value="4A05"> 4A05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003154403}"}'value="4A04"> 4A04 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217995}"}'value="0B11"> 0B11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217996}"}'value="1009"> 1009 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217997}"}'value="1107"> 1107 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260830}"}'value="1A0C"> 1A0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272654}"}'value="0F0A"> 0F0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272655}"}'value="1208"> 1208 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274811}"}'value="040D"> 040D </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275625}"}'value="1908"> 1908 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275626}"}'value="4C65"> 4C65 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275627}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275628}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282105}"}'value="1308"> 1308 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288398}"}'value="1406"> 1406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289152}"}'value="4D07"> 4D07 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_hmi_version_updated_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_dsp_version_original_1017310"> <label for="helpdesk_ticket_custom_field_cf_dsp_version_original_1017310" class=" form-label"> DSP Version Original </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_dsp_version_original_1017310" name="helpdesk_ticket[custom_field][cf_dsp_version_original_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002340681}"}'value="05"> 05 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002340682}"}'value="06"> 06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002235384}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201523}"}'value="11"> 11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193028}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193031}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192990}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248719}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259915}"}'value="1B"> 1B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192991}"}'value="1C"> 1C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192992}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230433}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192993}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201552}"}'value="28"> 28 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223607}"}'value="29"> 29 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192994}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192995}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223608}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192996}"}'value="2E"> 2E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183009}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192997}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183011}"}'value="89"> 89 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002183010}"}'value="D1"> D1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192998}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833252}"}'value="0A"> 0A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833565}"}'value="0D"> 0D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833600}"}'value="7A"> 7A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002833855}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002838535}"}'value="30"> 30 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002838912}"}'value="35"> 35 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002838934}"}'value="32"> 32 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002839722}"}'value="26"> 26 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002839724}"}'value="7B"> 7B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840136}"}'value="22"> 22 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840148}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840160}"}'value="34"> 34 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840172}"}'value="1F"> 1F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840445}"}'value="0E"> 0E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840563}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845431}"}'value="0C"> 0C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845442}"}'value="B2"> B2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002848143}"}'value="33"> 33 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002849065}"}'value="F0"> F0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002851446}"}'value="09"> 09 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002862897}"}'value="39"> 39 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002863945}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002871190}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002876595}"}'value="B0"> B0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002879534}"}'value="31"> 31 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002892888}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002895286}"}'value="38"> 38 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002899349}"}'value="24"> 24 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903668}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921258}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931637}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002943277}"}'value="E1"> E1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002991291}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016792}"}'value="AF"> AF </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029630}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003083778}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003090585}"}'value="43"> 43 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003108913}"}'value="AB"> AB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003124790}"}'value="02"> 02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003126759}"}'value="48"> 48 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128803}"}'value="4C"> 4C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128805}"}'value="4A"> 4A </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174789}"}'value="4C02"> 4C02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174791}"}'value="4E00"> 4E00 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217998}"}'value="0266"> 0266 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003217999}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003234616}"}'value="15"> 15 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260833}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272656}"}'value="0274"> 0274 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272657}"}'value="0607"> 0607 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274812}"}'value="03"> 03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274813}"}'value="0408"> 0408 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275629}"}'value="5002"> 5002 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275630}"}'value="4008"> 4008 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275631}"}'value="1A03"> 1A03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275632}"}'value="0405"> 0405 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282106}"}'value="0605"> 0605 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282108}"}'value="0706"> 0706 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288399}"}'value="0805"> 0805 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289153}"}'value="5108"> 5108 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_dsp_version_original_1017310"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310"> <label for="helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310" class=" form-label"> DSP Version Updated </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310" name="helpdesk_ticket[custom_field][cf_dsp_version_updated_1017310]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>2043002235385}"}'value="10"> 10 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201524}"}'value="11"> 11 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193029}"}'value="12"> 12 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002192999}"}'value="18"> 18 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002248720}"}'value="1A"> 1A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002259917}"}'value="1B"> 1B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193000}"}'value="1C"> 1C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193001}"}'value="1D"> 1D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002230434}"}'value="25"> 25 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193002}"}'value="27"> 27 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002201553}"}'value="28"> 28 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223609}"}'value="29"> 29 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193003}"}'value="2A"> 2A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193004}"}'value="2B"> 2B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002223610}"}'value="2C"> 2C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193005}"}'value="2E"> 2E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193006}"}'value="37"> 37 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193007}"}'value="3A"> 3A </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193008}"}'value="89"> 89 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193009}"}'value="D1"> D1 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002193010}"}'value="FB"> FB </option> <option data-custom-properties='{"id": "{"data-id"=>2043002840139}"}'value="3B"> 3B </option> <option data-custom-properties='{"id": "{"data-id"=>2043002845427}"}'value="B0"> B0 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002847360}"}'value="3F"> 3F </option> <option data-custom-properties='{"id": "{"data-id"=>2043002847445}"}'value="B2"> B2 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002847612}"}'value="32"> 32 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002858951}"}'value="3D"> 3D </option> <option data-custom-properties='{"id": "{"data-id"=>2043002889046}"}'value="40"> 40 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002889071}"}'value="3C"> 3C </option> <option data-custom-properties='{"id": "{"data-id"=>2043002902637}"}'value="31"> 31 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002903118}"}'value="3E"> 3E </option> <option data-custom-properties='{"id": "{"data-id"=>2043002921259}"}'value="42"> 42 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002931638}"}'value="44"> 44 </option> <option data-custom-properties='{"id": "{"data-id"=>2043002991292}"}'value="13"> 13 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003016793}"}'value="AF"> AF </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029631}"}'value="17"> 17 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003029632}"}'value="14"> 14 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003046784}"}'value="A4"> A4 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003083779}"}'value="45"> 45 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003093110}"}'value="0B"> 0B </option> <option data-custom-properties='{"id": "{"data-id"=>2043003108914}"}'value="AB"> AB </option> <option data-custom-properties='{"id": "{"data-id"=>2043003126760}"}'value="48"> 48 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003128804}"}'value="4C"> 4C </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174790}"}'value="4C02"> 4C02 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003174792}"}'value="4E00"> 4E00 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003218000}"}'value="0266"> 0266 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003218001}"}'value="0406"> 0406 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003260834}"}'value="1A06"> 1A06 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272658}"}'value="0274"> 0274 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003272659}"}'value="0607"> 0607 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003274814}"}'value="0408"> 0408 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275633}"}'value="5002"> 5002 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275634}"}'value="4008"> 4008 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275635}"}'value="1A03"> 1A03 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003275636}"}'value="0405"> 0405 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282107}"}'value="0605"> 0605 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003282109}"}'value="0706"> 0706 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003288400}"}'value="0805"> 0805 </option> <option data-custom-properties='{"id": "{"data-id"=>2043003289154}"}'value="5108"> 5108 </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_dsp_version_updated_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_company_name906231_1017310" class=" form-label"> Business Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_company_name906231_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_company_name906231_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_company_name906231_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_business_address_1017310" class=" form-label"> Business Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_business_address_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_business_address_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_business_address_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_eorivatpid_1017310" class=" form-label"> EORI/VAT/PID </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_eorivatpid_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_eorivatpid_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_eorivatpid_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_contact_name_1017310" class=" form-label"> Shipping Contact Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_shipping_contact_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_contact_name_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_contact_name_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_phone_number_1017310" class=" form-label"> Shipping Phone Number </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_shipping_phone_number_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_phone_number_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_phone_number_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_email_1017310" class=" form-label"> Shipping Email </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_shipping_email_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_email_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_email_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_address_1017310" class="form-label"> Street & No. </label> <textarea class="form-control section-field" id="helpdesk_ticket_custom_field_cf_shipping_address_1017310" name="helpdesk_ticket[custom_field][cf_shipping_address_1017310]" rows="6" cols="" placeholder="" ></textarea> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_address_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_city_town_1017310" class=" form-label"> City / Town </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_city_town_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_city_town_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_city_town_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_county_1017310" class=" form-label"> County </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_county_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_county_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_county_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_post_code_zip_1017310" class=" form-label"> Post Code / ZIP </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_post_code_zip_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_post_code_zip_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_post_code_zip_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_pickup_address_1017310" class="form-label"> Pick-up address </label> <textarea class="form-control section-field" id="helpdesk_ticket_custom_field_cf_pickup_address_1017310" name="helpdesk_ticket[custom_field][cf_pickup_address_1017310]" rows="6" cols="" placeholder="" ></textarea> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_pickup_address_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" class=" form-label"> Serial Number <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_serial_number593577_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_serial_number593577_1017310"></div> </div> <div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_fault_category_1017310" class="form-label"> Fault Category </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_fault_category_1017310" name="helpdesk_ticket[custom_field][cf_fault_category_1017310]" data-nested-choices = "[["Inverter Problem","Inverter Problem",[["No Fault Found","No Fault Found",[]],["12V Power Fault","12V Power Fault",[]],["16 Pins Plug","16 Pins Plug",[]],["AC Contactor Damaged","AC Contactor Damaged",[]],["AC hardware overcurrent","AC hardware overcurrent",[]],["AC MCB Tripping","AC MCB Tripping",[]],["Alarm-BMS","Alarm-BMS",[]],["AFCI fault","AFCI fault",[]],["Arc Fault","Arc Fault",[]],["Backup Problems","Backup Problems",[["Intermittently Drops Loads","Intermittently Drops Loads"],["No Backup Voltage","No Backup Voltage"],["Overvoltage Backup","Overvoltage Backup"],["Slow Change Over","Slow Change Over"]]],["BACK FEED Iac","BACK FEED Iac",[]],["Bat Comm Fail","Bat Comm Fail",[]],["BatName Fail","BatName Fail",[]],["Battery Below SOC","Battery Below SOC",[]],["Battery Converter Disabled","Battery Converter Disabled",[]],["BOOST FAIL","BOOST FAIL",[]],["Battery Discharging Constant XXX watts at 100% SOC","Battery Discharging Constant XXX watts at 100% SOC",[]],["Battery Not Charging","Battery Not Charging",[]],["Battery Not Charging/Discharging","Battery Not Charging/Discharging",[]],["Battery Not Charging past XXX Watts","Battery Not Charging past XXX Watts",[]],["Battery Not Discharging","Battery Not Discharging",[]],["Battery Not Discharging Past XXX Watts","Battery Not Discharging Past XXX Watts",[]],["Battery Discharging into Grid","Battery Discharging into Grid",[]],["Battery Port Shorted","Battery Port Shorted",[]],["Blurred LCD","Blurred LCD",[]],["Burned (Components)","Burned (Components)",[]],["Can Comm Fail","Can Comm Fail",[]],["Charging from Grid","Charging from Grid",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["CT FAULT","CT FAULT",[]],["COM port Failure","COM port Failure",[]],["Completely Dead","Completely Dead",[]],["Constantly Drawing Power From Grid","Constantly Drawing Power From Grid",[]],["Com Board Issue","Com Board Issue",[]],["CT Broken","CT Broken",[]],["CT port failure","CT port failure",[]],["DOA (dead on arrival)","DOA (dead on arrival)",[]],["Damaged Cover","Damaged Cover",[]],["DRM","DRM",[]],["DC Bus Unbalance","DC Bus Unbalance",[]],["DC Over Current","DC Over Current",[]],["DC Overvoltage","DC Overvoltage",[]],["DCInj Fault","DCInj Fault",[]],["DC INTF","DC INTF",[]],["Drawing Power past Overdischarge SOC%","Drawing Power past Overdischarge SOC%",[]],["DSP Error","DSP Error",[]],["Exporting to Grid","Exporting to Grid",[]],["EPM Oscillation","EPM Oscillation",[]],["Excessive Internal Noise","Excessive Internal Noise",[]],["Fail Safe Alarm","Fail Safe Alarm",[]],["Fan","Fan",[["Fan Alarm","Fan Alarm"],["Fan Noisy","Fan Noisy"],["Fan Faulty","Fan Faulty"]]],["Firmware Corrupted","Firmware Corrupted",[]],["Firmware Upgrade","Firmware Upgrade",[]],["Flash-Fault","Flash-Fault",[]],["Flickering Lights on Grid","Flickering Lights on Grid",[]],["Force Charge Not Working","Force Charge Not Working",[]],["Frozen","Frozen",[]],["G-IMP","G-IMP",[]],["Generator Problems","Generator Problems",[["Gen Power Not Used","Gen Power Not Used"],["Generator Settings","Generator Settings"]]],["Grid Off","Grid Off",[]],["GRID-INTF","GRID-INTF",[]],["Grid Overcurrent","Grid Overcurrent",[]],["Ground Fault","Ground Fault",[]],["High Nighttime Consumption","High Nighttime Consumption",[]],["High Volt BMS","High Volt BMS",[]],["IG-AD","IG-AD",[]],["Inverter Message","Inverter Message",[["Limb by EPM","Limb by EPM"],["Limb by Temp","Limb by Temp"],["Limb by Vg","Limb by Vg"],["Limb by Freq","Limb by Freq"]]],["Input Shorted","Input Shorted",[]],["IGBT-OV-I","IGBT-OV-I",[]],["IGFOL-F","IGFOL-F",[]],["ILeak","ILeak",[]],["INI-FAULT","INI-FAULT",[]],["Inner Error BMS","Inner Error BMS",[]],["Internal EPM Fail","Internal EPM Fail",[]],["Internal Fault","Internal Fault",[]],["Inverter won't initialize","Inverter won't initialize",[]],["Inverter won't save settings","Inverter won't save settings",[]],["LCD Blank","LCD Blank",[]],["LCD Buttons Damaged","LCD Buttons Damaged",[]],["L & PE Fail","L & PE Fail",[]],["LCD Dead","LCD Dead",[]],["LCD Flickering","LCD Flickering",[]],["LCD Not saving time and date","LCD Not saving time and date",[]],["Low Power Generation","Low Power Generation",[]],["Module Damaged","Module Damaged",[["Module 1 Damaged","Module 1 Damaged"],["Module 2 Damaged","Module 2 Damaged"],["Module 3 Damaged","Module 3 Damaged"],["Module 4 Damaged","Module 4 Damaged"]]],["Moisture","Moisture",[]],["MPPT is not working","MPPT is not working",[["MPPT 1","MPPT 1"],["MPPT 2","MPPT 2"],["MPPT 3","MPPT 3"],["MPPT 4","MPPT 4"],["MPPT 5","MPPT 5"],["MPPT 6","MPPT 6"],["MPPT 7","MPPT 7"],["MPPT 8","MPPT 8"],["MPPT 9","MPPT 9"],["MPPT 10","MPPT 10"],["MPPT 11","MPPT 11"],["MPPT 12","MPPT 12"]]],["MC4 Connectors Melted","MC4 Connectors Melted",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]],["MET-SEL-FAIL","MET-SEL-FAIL",[]],["Missing Grid Standard","Missing Grid Standard",[]],["Missing Mode Settings","Missing Mode Settings",[]],["No Battery","No Battery",[]],["No Grid","No Grid",[]],["ODPL BMS","ODPL BMS",[]],["OV BUS","OV BUS",[]],["OV-DCA-I","OV-DCA-I",[]],["OV-G-F","OV-G-F",[]],["OV-G-I","OV-G-I",[]],["OV-G-V","OV-G-V",[]],["OV-ILLC","OV-ILLC",[]],["OV-Vbatt","OV-Vbatt",[]],["OV-TEM","OV-TEM",[]],["OV-VBatt-H","OV-VBatt-H",[]],["On at Night","On at Night",[]],["Overload","Overload",[]],["Phase Fault","Phase Fault",[]],["PVGndRun Fau","PVGndRun Fau",[]],["PID Repairing","PID Repairing",[]],["PV-ISO-PRO","PV-ISO-PRO",[]],["PV-MIDISO","PV-MIDISO",[]],["RCD Tripping","RCD Tripping",[]],["Relay-Fault","Relay-Fault",[]],["Relay CHK Fault","Relay CHK Fault",[]],["Reverse-DC","Reverse-DC",[]],["Reverse-Grid","Reverse-Grid",[]],["RS-485 COM connector broken","RS-485 COM connector broken",[]],["S5 80% MPP Power","S5 80% MPP Power",[]],["S5 EPM","S5 EPM",[]],["Soft Run","Soft Run",[]],["SPD Fail","SPD Fail",[["AC SPD FAIL","AC SPD FAIL"],["DC SPD FAIL","DC SPD FAIL"],["Vg SPD FAIL","Vg SPD FAIL"]]],["Square Box on LCD","Square Box on LCD",[]],["Stuck in Waiting","Stuck in Waiting",[]],["UNB-BUS","UNB-BUS",[]],["UN-G-V","UN-G-V",[]],["UN-G-F","UN-G-F",[]],["UN-VBatt","UN-VBatt",[]],["Unexpected Shutdown Overnight – Requires Manual Restart","Unexpected Shutdown Overnight – Requires Manual Restart",[]],["UN-TEM","UN-TEM",[]],["Voltage Mismatch","Voltage Mismatch",[]],["Water Intrusion","Water Intrusion",[]],["G-F-GLU","G-F-GLU",[]],["LIMIT BY EPM","LIMIT BY EPM",[]],["G 100 STATUS","G 100 STATUS",[]]]],["Data Logger Problem","Data Logger Problem",[["Data Upload Delay Despite Good RSSI","Data Upload Delay Despite Good RSSI",[]],["Logger Hang (All LEDs Steady)","Logger Hang (All LEDs Steady)",[]],["Logger Not Resetting","Logger Not Resetting",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["Datalogger Configuration","Datalogger Configuration",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Datalogger Damaged","Datalogger Damaged",[]],["Logger Online, Inverter Not Communicating","Logger Online, Inverter Not Communicating",[]],["Logger Firmware Upgrade","Logger Firmware Upgrade",[]]]],["EPM Problem","EPM Problem",[["RS485 Fail","RS485 Fail",[]],["MeterCom Fail","MeterCom Fail",[]],["CT-Failsafe","CT-Failsafe",[]],["M-V Failsafe","M-V Failsafe",[]],["G100_OVI_PRO","G100_OVI_PRO",[]],["EPM Configuration","EPM Configuration",[]],["RS485 All Fail","RS485 All Fail",[]]]],["Monitoring Problem","Monitoring Problem",[["Account Issue","Account Issue",[]],["Change settings remotely","Change settings remotely",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["Configuration WIFI Stick","Configuration WIFI Stick",[]],["Discontinuous Data","Discontinuous Data",[]],["Data Inaccurate","Data Inaccurate",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["EPM RS485 Fail","EPM RS485 Fail",[]],["EPM Won't Initialize","EPM Won't Initialize",[]],["Faulty DRM","Faulty DRM",[]],["Firewall Issue","Firewall Issue",[]],["Inverter data not showing","Inverter data not showing",[]],["Logger Connection Failed","Logger Connection Failed",[]],["Lost INV Comms","Lost INV Comms",[]],["Lost Monitoring PIN","Lost Monitoring PIN",[]],["Meter Connection Failed","Meter Connection Failed",[]],["Migration Failed","Migration Failed",[]],["Password Reset","Password Reset",[]],["SIM-Unavailable","SIM-Unavailable",[]],["Configuration GPRS Stick","Configuration GPRS Stick",[]],["Configuration LAN Stick","Configuration LAN Stick",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Forwarding","Forwarding",[]],["Data Logger Unbind","Data Logger Unbind",[]],["Data Logger Wi-Fi ID Not Detected","Data Logger Wi-Fi ID Not Detected",[]],["TOU-SCD","TOU-SCD",[]]]],["Meter Problem","Meter Problem",[["LCD Flickering","LCD Flickering",[]],["LCD Dead","LCD Dead",[]],["Zero Current Measurement","Zero Current Measurement",[]],["Abnormal Reading","Abnormal Reading",[["Voltage","Voltage"],["Current","Current"],["Voltage & Current","Voltage & Current"],["Power","Power"]]]]],["Installation Problem","Installation Problem",[["Bad DC Connections","Bad DC Connections",[]],["Battery Incorrectly Installed","Battery Incorrectly Installed",[]],["Burned AC Connections","Burned AC Connections",[]],["CT Incorrectly Installed","CT Incorrectly Installed",[]],["Incorrect Setting","Incorrect Setting",[]],["Grid Issue","Grid Issue",[]],["Reversed DC","Reversed DC",[]]]],["Spare Parts issue","Spare Parts issue",[["Spare Part Faulty","Spare Part Faulty",[]],["Spare Part Missing","Spare Part Missing",[]],["Spare Part not for Sale","Spare Part not for Sale",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]]]],["Shipping Issue","Shipping Issue",[["Missing Accessories","Missing Accessories",[]],["Inverter Damaged","Inverter Damaged",[]],["Packaging Damaged","Packaging Damaged",[]],["Deformed Housing","Deformed Housing",[]],["Incorrect Product","Incorrect Product",[]]]],["Paid Maintenance","Paid Maintenance",[["Paid Maintenance","Paid Maintenance",[]]]],["Battery issue","Battery issue",[["BMU fault","BMU fault",[]],["HighVolt-BMS","HighVolt-BMS",[]],["Battery Sleeping","Battery Sleeping",[]],["CAN not working","CAN not working",[]],["Paralleling issue","Paralleling issue",[]],["Set Battery Max SOC","Set Battery Max SOC",[]]]],["Other","Other",[["Request to add Fault","Request to add Fault",[]]]],["Business Return","Business Return",[]],["Lab Testing","Lab Testing",[["New Product Testing","New Product Testing",[]],["Inverter Testing","Inverter Testing",[]],["EPM Testing","EPM Testing",[]],["Datalogger Testing","Datalogger Testing",[]],["Meter/CT Testing","Meter/CT Testing",[]]]]]" data-selected-choices = "null" data-nested-levels = "[{"id":44000018543,"label":"Failure Type","label_in_portal":"Fault","name":"cf_fault_1017310","level":2,"field_type":"nested_child"},{"id":44000046065,"label":"Failure Detail","label_in_portal":"Failure Detail","name":"cf_failure_detail_1017310","level":3,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "false" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="Inverter Problem"> Inverter Problem </option> <option data-custom-properties='{"id": ""}' value="Data Logger Problem"> Data Logger Problem </option> <option data-custom-properties='{"id": ""}' value="EPM Problem"> EPM Problem </option> <option data-custom-properties='{"id": ""}' value="Monitoring Problem"> Monitoring Problem </option> <option data-custom-properties='{"id": ""}' value="Meter Problem"> Meter Problem </option> <option data-custom-properties='{"id": ""}' value="Installation Problem"> Installation Problem </option> <option data-custom-properties='{"id": ""}' value="Spare Parts issue"> Spare Parts issue </option> <option data-custom-properties='{"id": ""}' value="Shipping Issue"> Shipping Issue </option> <option data-custom-properties='{"id": ""}' value="Paid Maintenance"> Paid Maintenance </option> <option data-custom-properties='{"id": ""}' value="Battery issue"> Battery issue </option> <option data-custom-properties='{"id": ""}' value="Other"> Other </option> <option data-custom-properties='{"id": ""}' value="Business Return"> Business Return </option> <option data-custom-properties='{"id": ""}' value="Lab Testing"> Lab Testing </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_fault_category_1017310"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_company_name906231_1017310" class=" form-label"> Business Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_company_name906231_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_company_name906231_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_company_name906231_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_business_address_1017310" class=" form-label"> Business Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_business_address_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_business_address_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_business_address_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_eorivatpid_1017310" class=" form-label"> EORI/VAT/PID </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_eorivatpid_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_eorivatpid_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_eorivatpid_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_contact_name_1017310" class=" form-label"> Shipping Contact Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_shipping_contact_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_contact_name_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_contact_name_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_phone_number_1017310" class=" form-label"> Shipping Phone Number </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_shipping_phone_number_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_phone_number_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_phone_number_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_email_1017310" class=" form-label"> Shipping Email </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_shipping_email_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_email_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_email_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_shipping_address_1017310" class="form-label"> Street & No. </label> <textarea class="form-control section-field" id="helpdesk_ticket_custom_field_cf_shipping_address_1017310" name="helpdesk_ticket[custom_field][cf_shipping_address_1017310]" rows="6" cols="" placeholder="" ></textarea> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_shipping_address_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_city_town_1017310" class=" form-label"> City / Town </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_city_town_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_city_town_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_city_town_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_county_1017310" class=" form-label"> County </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_county_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_county_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_county_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_post_code_zip_1017310" class=" form-label"> Post Code / ZIP </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_post_code_zip_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_post_code_zip_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_post_code_zip_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_api_account_email_address_1017310" class=" form-label"> API Account Email Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_api_account_email_address_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_api_account_email_address_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_api_account_email_address_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_api_account_email_address_1017310" class=" form-label"> API Account Email Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_api_account_email_address_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_api_account_email_address_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_api_account_email_address_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_requested_commissioning_date_1017310" class=" form-label"> Requested Commissioning Date </label> <input type="date" class="form-control " id="helpdesk_ticket_custom_field_cf_requested_commissioning_date_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_requested_commissioning_date_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_requested_commissioning_date_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_plant_capacity_1017310" class=" form-label"> Plant Capacity </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_plant_capacity_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_plant_capacity_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_plant_capacity_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_total_number_of_inverters_1017310" class=" form-label"> Total Number of Inverters </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_total_number_of_inverters_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_total_number_of_inverters_1017310]" data-number = "true" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_total_number_of_inverters_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_inverter_models_1017310" class=" form-label"> Inverter Model(s) <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_inverter_models_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_inverter_models_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_inverter_models_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_plant_name_1017310" class=" form-label"> Plant Name <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_plant_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_plant_name_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_plant_name_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_site_address_1017310" class=" form-label"> Site Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_site_address_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_site_address_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_site_address_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_site_city_1017310" class=" form-label"> Site City </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_site_city_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_site_city_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_site_city_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_site_zip_code_1017310" class=" form-label"> Site Zip Code </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_site_zip_code_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_site_zip_code_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_site_zip_code_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_email_1017310" class=" form-label"> Soliscloud Director Email <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_email_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_email_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_email_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_product_request_name_1017310" class=" form-label"> Product Request Name </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_product_request_name_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_product_request_name_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_product_request_name_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_org_code_1017310" class=" form-label"> Org Code <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_org_code_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_org_code_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_org_code_1017310"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_email_1017310" class=" form-label"> Soliscloud Director Email <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_email_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_email_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_email_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_soliscloud_account_email_1017310" class=" form-label"> Soliscloud Email </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_soliscloud_account_email_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_soliscloud_account_email_1017310]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_soliscloud_account_email_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" class=" form-label"> Serial Number <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_serial_number593577_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_serial_number593577_1017310"></div> </div> <div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_fault_category_1017310" class="form-label"> Fault Category </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_fault_category_1017310" name="helpdesk_ticket[custom_field][cf_fault_category_1017310]" data-nested-choices = "[["Inverter Problem","Inverter Problem",[["No Fault Found","No Fault Found",[]],["12V Power Fault","12V Power Fault",[]],["16 Pins Plug","16 Pins Plug",[]],["AC Contactor Damaged","AC Contactor Damaged",[]],["AC hardware overcurrent","AC hardware overcurrent",[]],["AC MCB Tripping","AC MCB Tripping",[]],["Alarm-BMS","Alarm-BMS",[]],["AFCI fault","AFCI fault",[]],["Arc Fault","Arc Fault",[]],["Backup Problems","Backup Problems",[["Intermittently Drops Loads","Intermittently Drops Loads"],["No Backup Voltage","No Backup Voltage"],["Overvoltage Backup","Overvoltage Backup"],["Slow Change Over","Slow Change Over"]]],["BACK FEED Iac","BACK FEED Iac",[]],["Bat Comm Fail","Bat Comm Fail",[]],["BatName Fail","BatName Fail",[]],["Battery Below SOC","Battery Below SOC",[]],["Battery Converter Disabled","Battery Converter Disabled",[]],["BOOST FAIL","BOOST FAIL",[]],["Battery Discharging Constant XXX watts at 100% SOC","Battery Discharging Constant XXX watts at 100% SOC",[]],["Battery Not Charging","Battery Not Charging",[]],["Battery Not Charging/Discharging","Battery Not Charging/Discharging",[]],["Battery Not Charging past XXX Watts","Battery Not Charging past XXX Watts",[]],["Battery Not Discharging","Battery Not Discharging",[]],["Battery Not Discharging Past XXX Watts","Battery Not Discharging Past XXX Watts",[]],["Battery Discharging into Grid","Battery Discharging into Grid",[]],["Battery Port Shorted","Battery Port Shorted",[]],["Blurred LCD","Blurred LCD",[]],["Burned (Components)","Burned (Components)",[]],["Can Comm Fail","Can Comm Fail",[]],["Charging from Grid","Charging from Grid",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["CT FAULT","CT FAULT",[]],["COM port Failure","COM port Failure",[]],["Completely Dead","Completely Dead",[]],["Constantly Drawing Power From Grid","Constantly Drawing Power From Grid",[]],["Com Board Issue","Com Board Issue",[]],["CT Broken","CT Broken",[]],["CT port failure","CT port failure",[]],["DOA (dead on arrival)","DOA (dead on arrival)",[]],["Damaged Cover","Damaged Cover",[]],["DRM","DRM",[]],["DC Bus Unbalance","DC Bus Unbalance",[]],["DC Over Current","DC Over Current",[]],["DC Overvoltage","DC Overvoltage",[]],["DCInj Fault","DCInj Fault",[]],["DC INTF","DC INTF",[]],["Drawing Power past Overdischarge SOC%","Drawing Power past Overdischarge SOC%",[]],["DSP Error","DSP Error",[]],["Exporting to Grid","Exporting to Grid",[]],["EPM Oscillation","EPM Oscillation",[]],["Excessive Internal Noise","Excessive Internal Noise",[]],["Fail Safe Alarm","Fail Safe Alarm",[]],["Fan","Fan",[["Fan Alarm","Fan Alarm"],["Fan Noisy","Fan Noisy"],["Fan Faulty","Fan Faulty"]]],["Firmware Corrupted","Firmware Corrupted",[]],["Firmware Upgrade","Firmware Upgrade",[]],["Flash-Fault","Flash-Fault",[]],["Flickering Lights on Grid","Flickering Lights on Grid",[]],["Force Charge Not Working","Force Charge Not Working",[]],["Frozen","Frozen",[]],["G-IMP","G-IMP",[]],["Generator Problems","Generator Problems",[["Gen Power Not Used","Gen Power Not Used"],["Generator Settings","Generator Settings"]]],["Grid Off","Grid Off",[]],["GRID-INTF","GRID-INTF",[]],["Grid Overcurrent","Grid Overcurrent",[]],["Ground Fault","Ground Fault",[]],["High Nighttime Consumption","High Nighttime Consumption",[]],["High Volt BMS","High Volt BMS",[]],["IG-AD","IG-AD",[]],["Inverter Message","Inverter Message",[["Limb by EPM","Limb by EPM"],["Limb by Temp","Limb by Temp"],["Limb by Vg","Limb by Vg"],["Limb by Freq","Limb by Freq"]]],["Input Shorted","Input Shorted",[]],["IGBT-OV-I","IGBT-OV-I",[]],["IGFOL-F","IGFOL-F",[]],["ILeak","ILeak",[]],["INI-FAULT","INI-FAULT",[]],["Inner Error BMS","Inner Error BMS",[]],["Internal EPM Fail","Internal EPM Fail",[]],["Internal Fault","Internal Fault",[]],["Inverter won't initialize","Inverter won't initialize",[]],["Inverter won't save settings","Inverter won't save settings",[]],["LCD Blank","LCD Blank",[]],["LCD Buttons Damaged","LCD Buttons Damaged",[]],["L & PE Fail","L & PE Fail",[]],["LCD Dead","LCD Dead",[]],["LCD Flickering","LCD Flickering",[]],["LCD Not saving time and date","LCD Not saving time and date",[]],["Low Power Generation","Low Power Generation",[]],["Module Damaged","Module Damaged",[["Module 1 Damaged","Module 1 Damaged"],["Module 2 Damaged","Module 2 Damaged"],["Module 3 Damaged","Module 3 Damaged"],["Module 4 Damaged","Module 4 Damaged"]]],["Moisture","Moisture",[]],["MPPT is not working","MPPT is not working",[["MPPT 1","MPPT 1"],["MPPT 2","MPPT 2"],["MPPT 3","MPPT 3"],["MPPT 4","MPPT 4"],["MPPT 5","MPPT 5"],["MPPT 6","MPPT 6"],["MPPT 7","MPPT 7"],["MPPT 8","MPPT 8"],["MPPT 9","MPPT 9"],["MPPT 10","MPPT 10"],["MPPT 11","MPPT 11"],["MPPT 12","MPPT 12"]]],["MC4 Connectors Melted","MC4 Connectors Melted",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]],["MET-SEL-FAIL","MET-SEL-FAIL",[]],["Missing Grid Standard","Missing Grid Standard",[]],["Missing Mode Settings","Missing Mode Settings",[]],["No Battery","No Battery",[]],["No Grid","No Grid",[]],["ODPL BMS","ODPL BMS",[]],["OV BUS","OV BUS",[]],["OV-DCA-I","OV-DCA-I",[]],["OV-G-F","OV-G-F",[]],["OV-G-I","OV-G-I",[]],["OV-G-V","OV-G-V",[]],["OV-ILLC","OV-ILLC",[]],["OV-Vbatt","OV-Vbatt",[]],["OV-TEM","OV-TEM",[]],["OV-VBatt-H","OV-VBatt-H",[]],["On at Night","On at Night",[]],["Overload","Overload",[]],["Phase Fault","Phase Fault",[]],["PVGndRun Fau","PVGndRun Fau",[]],["PID Repairing","PID Repairing",[]],["PV-ISO-PRO","PV-ISO-PRO",[]],["PV-MIDISO","PV-MIDISO",[]],["RCD Tripping","RCD Tripping",[]],["Relay-Fault","Relay-Fault",[]],["Relay CHK Fault","Relay CHK Fault",[]],["Reverse-DC","Reverse-DC",[]],["Reverse-Grid","Reverse-Grid",[]],["RS-485 COM connector broken","RS-485 COM connector broken",[]],["S5 80% MPP Power","S5 80% MPP Power",[]],["S5 EPM","S5 EPM",[]],["Soft Run","Soft Run",[]],["SPD Fail","SPD Fail",[["AC SPD FAIL","AC SPD FAIL"],["DC SPD FAIL","DC SPD FAIL"],["Vg SPD FAIL","Vg SPD FAIL"]]],["Square Box on LCD","Square Box on LCD",[]],["Stuck in Waiting","Stuck in Waiting",[]],["UNB-BUS","UNB-BUS",[]],["UN-G-V","UN-G-V",[]],["UN-G-F","UN-G-F",[]],["UN-VBatt","UN-VBatt",[]],["Unexpected Shutdown Overnight – Requires Manual Restart","Unexpected Shutdown Overnight – Requires Manual Restart",[]],["UN-TEM","UN-TEM",[]],["Voltage Mismatch","Voltage Mismatch",[]],["Water Intrusion","Water Intrusion",[]],["G-F-GLU","G-F-GLU",[]],["LIMIT BY EPM","LIMIT BY EPM",[]],["G 100 STATUS","G 100 STATUS",[]]]],["Data Logger Problem","Data Logger Problem",[["Data Upload Delay Despite Good RSSI","Data Upload Delay Despite Good RSSI",[]],["Logger Hang (All LEDs Steady)","Logger Hang (All LEDs Steady)",[]],["Logger Not Resetting","Logger Not Resetting",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["Datalogger Configuration","Datalogger Configuration",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Datalogger Damaged","Datalogger Damaged",[]],["Logger Online, Inverter Not Communicating","Logger Online, Inverter Not Communicating",[]],["Logger Firmware Upgrade","Logger Firmware Upgrade",[]]]],["EPM Problem","EPM Problem",[["RS485 Fail","RS485 Fail",[]],["MeterCom Fail","MeterCom Fail",[]],["CT-Failsafe","CT-Failsafe",[]],["M-V Failsafe","M-V Failsafe",[]],["G100_OVI_PRO","G100_OVI_PRO",[]],["EPM Configuration","EPM Configuration",[]],["RS485 All Fail","RS485 All Fail",[]]]],["Monitoring Problem","Monitoring Problem",[["Account Issue","Account Issue",[]],["Change settings remotely","Change settings remotely",[]],["Communication Drops Constantly","Communication Drops Constantly",[]],["Configuration WIFI Stick","Configuration WIFI Stick",[]],["Discontinuous Data","Discontinuous Data",[]],["Data Inaccurate","Data Inaccurate",[]],["Datalogger won't initialize","Datalogger won't initialize",[]],["EPM RS485 Fail","EPM RS485 Fail",[]],["EPM Won't Initialize","EPM Won't Initialize",[]],["Faulty DRM","Faulty DRM",[]],["Firewall Issue","Firewall Issue",[]],["Inverter data not showing","Inverter data not showing",[]],["Logger Connection Failed","Logger Connection Failed",[]],["Lost INV Comms","Lost INV Comms",[]],["Lost Monitoring PIN","Lost Monitoring PIN",[]],["Meter Connection Failed","Meter Connection Failed",[]],["Migration Failed","Migration Failed",[]],["Password Reset","Password Reset",[]],["SIM-Unavailable","SIM-Unavailable",[]],["Configuration GPRS Stick","Configuration GPRS Stick",[]],["Configuration LAN Stick","Configuration LAN Stick",[]],["Frequent Offline/ Out of Configuration","Frequent Offline/ Out of Configuration",[]],["Forwarding","Forwarding",[]],["Data Logger Unbind","Data Logger Unbind",[]],["Data Logger Wi-Fi ID Not Detected","Data Logger Wi-Fi ID Not Detected",[]],["TOU-SCD","TOU-SCD",[]]]],["Meter Problem","Meter Problem",[["LCD Flickering","LCD Flickering",[]],["LCD Dead","LCD Dead",[]],["Zero Current Measurement","Zero Current Measurement",[]],["Abnormal Reading","Abnormal Reading",[["Voltage","Voltage"],["Current","Current"],["Voltage & Current","Voltage & Current"],["Power","Power"]]]]],["Installation Problem","Installation Problem",[["Bad DC Connections","Bad DC Connections",[]],["Battery Incorrectly Installed","Battery Incorrectly Installed",[]],["Burned AC Connections","Burned AC Connections",[]],["CT Incorrectly Installed","CT Incorrectly Installed",[]],["Incorrect Setting","Incorrect Setting",[]],["Grid Issue","Grid Issue",[]],["Reversed DC","Reversed DC",[]]]],["Spare Parts issue","Spare Parts issue",[["Spare Part Faulty","Spare Part Faulty",[]],["Spare Part Missing","Spare Part Missing",[]],["Spare Part not for Sale","Spare Part not for Sale",[]],["Meter Faulty","Meter Faulty",[]],["MET-COM-FAIL","MET-COM-FAIL",[]]]],["Shipping Issue","Shipping Issue",[["Missing Accessories","Missing Accessories",[]],["Inverter Damaged","Inverter Damaged",[]],["Packaging Damaged","Packaging Damaged",[]],["Deformed Housing","Deformed Housing",[]],["Incorrect Product","Incorrect Product",[]]]],["Paid Maintenance","Paid Maintenance",[["Paid Maintenance","Paid Maintenance",[]]]],["Battery issue","Battery issue",[["BMU fault","BMU fault",[]],["HighVolt-BMS","HighVolt-BMS",[]],["Battery Sleeping","Battery Sleeping",[]],["CAN not working","CAN not working",[]],["Paralleling issue","Paralleling issue",[]],["Set Battery Max SOC","Set Battery Max SOC",[]]]],["Other","Other",[["Request to add Fault","Request to add Fault",[]]]],["Business Return","Business Return",[]],["Lab Testing","Lab Testing",[["New Product Testing","New Product Testing",[]],["Inverter Testing","Inverter Testing",[]],["EPM Testing","EPM Testing",[]],["Datalogger Testing","Datalogger Testing",[]],["Meter/CT Testing","Meter/CT Testing",[]]]]]" data-selected-choices = "null" data-nested-levels = "[{"id":44000018543,"label":"Failure Type","label_in_portal":"Fault","name":"cf_fault_1017310","level":2,"field_type":"nested_child"},{"id":44000046065,"label":"Failure Detail","label_in_portal":"Failure Detail","name":"cf_failure_detail_1017310","level":3,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "false" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="Inverter Problem"> Inverter Problem </option> <option data-custom-properties='{"id": ""}' value="Data Logger Problem"> Data Logger Problem </option> <option data-custom-properties='{"id": ""}' value="EPM Problem"> EPM Problem </option> <option data-custom-properties='{"id": ""}' value="Monitoring Problem"> Monitoring Problem </option> <option data-custom-properties='{"id": ""}' value="Meter Problem"> Meter Problem </option> <option data-custom-properties='{"id": ""}' value="Installation Problem"> Installation Problem </option> <option data-custom-properties='{"id": ""}' value="Spare Parts issue"> Spare Parts issue </option> <option data-custom-properties='{"id": ""}' value="Shipping Issue"> Shipping Issue </option> <option data-custom-properties='{"id": ""}' value="Paid Maintenance"> Paid Maintenance </option> <option data-custom-properties='{"id": ""}' value="Battery issue"> Battery issue </option> <option data-custom-properties='{"id": ""}' value="Other"> Other </option> <option data-custom-properties='{"id": ""}' value="Business Return"> Business Return </option> <option data-custom-properties='{"id": ""}' value="Lab Testing"> Lab Testing </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_fault_category_1017310"></div> </div> <div class="child_field ps-18"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_site_address859344_1017310" class="form-label"> Site Address </label> <textarea class="form-control section-field" id="helpdesk_ticket_custom_field_cf_site_address859344_1017310" name="helpdesk_ticket[custom_field][cf_site_address859344_1017310]" rows="6" cols="" placeholder="" ></textarea> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_site_address859344_1017310"></div> </div>
<div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" class=" form-label"> Serial Number <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_serial_number593577_1017310" placeholder="" name="helpdesk_ticket[custom_field][cf_serial_number593577_1017310]" required > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_serial_number593577_1017310"></div> </div>
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