1. Get the basic information:
Model, serial number, error code, how often the error happens, installation & commissioning date,
2. Other steps to be taken:
2.1. Restart and check. If the inverter can back to normally working, case over. If not, please move to the next step.
2.2. Contact after-sales people of Ginlong. Please provide the Model and its serial number to them at the same time.
Solis HQ: solis-service@ginlong.com;
Solis USA: usservice@ginlong.com;
Solis Europe: europe-service@ginlong.com;
Solis India: indiaservice@ginlong.com;
Solis Brazil: brazil-service@ginlong.com;
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article